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Inbound
Inbound Contact Centre Services -  24 hours a day, round the year. Hence now ALLIED shall not let you miss your important business calls, as the responsibility of satisfying your customers is efficiently shouldered by us. ALLIED is equipped with state of the art infrastructure and latest dialer software programs. Every single call, routed in, is handled by highly trained and professional CSR.

We are committed to endeavor quality performance at any stage and at all times, may it be for attaining productivity through calls or by providing utmost customer satisfaction. Our professional experience has taught us that the success of ALLIED, is the direct result of, our constant focus, on the attainment of “Your” business goals.
Finance & Accounts
  • Accounts Payable
  • T & E
  • Order Processing
  • Billing
  • Accounts Receivable
  • Collections
  • Cash & Banking
  • Fixed Assets
  • General Accounting
  • Subsidiary Accounting
  • Joint Venture Accounting
  • Reporting
  • Reconciliations
  • FP & A
 
Tech Support
  • Level 1,2,3, Support
  • Helpdesk Support
  • 3rd Part Software Troubleshooting
  • Remote Desktop Troubleshooting
  • Warranty configuration & Sales
  • Consumer Tech Support
  • Product Installation Questions
  • Product Activation
  • Support for Multiple Platforms
  • Service Dispatch
  • Cross Sell / Up Sell
 
Banking / FSS (Retail Banking, Mortgage, Credit Cards)
  • Account Opening / Maintenance
  • Back-office Process for Post Close Audits
  • Verification of Details / Update to Credit Bureaus
  • Processing of Accounts Generated by Telesales
  • Data Processing
  • Account Activation
  • Credit Disputes
 
Collections
  • Card Collections - Inbound & Outbound: Collections of Overdue / Delinquent amounts from Credit Card Customers.

  • Bank Collections - Responsible for the collection of overdue amounts from loans / overdrafts.
CRM
  • Customer Care
  • Dispute Resolution
  • Order Management
  • E-Commerce
  • Warranty Services
  • Customer Analytic
  • Billing & Payments
  • Order Processing
  • Refunds
  • Sales Support - Consultative Selling, Up Selling / Cross Selling
  • Ticketing
  • Reservation
  • Loyalty Program
  • Frequent Flyer Program
  • Customer Feedback Program
  • Multi lingual Support - French & German
 
Telecom (Wireless, ISP)
  • Order Fulfillment
  • Plan Swaps
  • Account Modifications
  • Warranty Exchanges
  • Correspondence Management
  • Customer Data Verification
  • Offline Handset Programming
  • Phone Activation
  • Churn Management
  • Fault Management
 
Insurance (Health)
  • Claims Registration
  • Claim Adjudication
  • Claims Data Entry
  • Claims Data Validation
  • Claims Data Correction
  • Coordination of Benefits
  • New Policy Setup
  • Policy Owner Service
  • Funds Management Administration - HAS, FSA, HRA
  • Dispute Resolution
  • Claim Settlement

Outbound
  • Telecom
  • Banking / FSS (Retail Banking, Mortgage, Credit Cards, travels & tourism)

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Inbound
  • Finance & Accounts
  • Tech Support
  • Banking / FSS (Retail Banking, Mortgage, Credit Cards)
  • Collections
  • CRM
  • Telecom (Wireless, ISP)
  • Insurance (Health)
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Data Management
  • Data Modeling
  • Data Warehousing
  • Database Administration
  • Data Mining
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